Business Process Outsourcing
The Independent Order of Vikings Uses BPO to Regain Control and Extend Fraternal Activities IOV has been providing member benefits for more than 100 years. The future of the Order came to a critical juncture when the growing cost of managing its insurance offerings threatened the organization's solvency. Systems and processes were inadequate and the budget didn't allow for sweeping updates. According to past Grand Chief Ray Knutson, many were required. "Walking into the office felt like stepping back in time," he notes. "While some of our processes had been computerized, many were still manual and nothing was integrated." Get the full story>>
Life, Accident and Health
Central States Indemnity Counts on Fiserv to Streamline Processes Central States Indemnity built their business on the basis of credit card Insurance and debt protection. When they chose to offer a new Income protection product, Extra Cash, they knew it was time to review their existing processes and add some functionality. CSI had been happy with Fiserv Freedom™ solutions for annual statement, financial management and unclaimed property regulatory compliance. When it came time to consider a more efficient approach to policy administration, they were confident that Fiserv would be able to provide solutions but chose to take a hard look at other options as well. Get the full story>>
Fiserv Helps ALFA Insurance Build Relationships The ALFA review team knew that choosing the right solution wasn't just about immediate change. They could see that any front-end sales system would have to be part of a comprehensive, integrated solution down the road. They wanted to be sure that the choice they made would accommodate long-term goals without making unnecessary process changes along the way. Get the full story>> |
Property & Casualty
Comprehensive Review Leads Penn National Insurance to Fiserv Insurance Solutions
In 1999, Penn National Insurance launched initiatives intended to reinvigorate the company. Management recognized an opportunity to strengthen agency partnerships by improving service to both the agents and their customers. Get the full story>>
Fiserv Helps Horace Mann Insurance Move to the Head of the Class In 2003, Horace Mann Insurance saw the need to improve property and casualty claims operations. New company management knew that new systems and processes could deliver operational improvements that would both reduce costs and improve customer service. Their goal was to streamline operations, make claims services more convenient for policyholders and speed claim processing. The company operated 16 regional offices and relied on external service providers for some services. Get the full story>>
Fiserv Helps Grange Insurance Make It Easy to Do Business EODB means something special to Grange. It stands for Ease of Doing Business, and it's been a guiding force in the company's decision making for as long as anyone can remember. When EODB became a formal part of the company's processes in 1999, it gave impetus to a number of changes designed to deliver on the promise. Many of the changes have focused on using technology to make life easier for agents and policyholders.
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The Specialty System Replaces a Homegrown System, Provides a Better Fit Six years ago, when their growth required a new computer system, German Mutual Insurance saw an opportunity to upgrade the way they handed all of that business as well. The desire to switch to a Linux operating system meant either rewriting all of the management software they had created or finding a vendor that could provide all of the flexibility and support that they needed.
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Workers CompensationFiserv Workers Compensation Solution Helps First Cardinal Deliver Topflight Claims Handling For many years First Cardinal operated with separate software systems for claims administration and front-end policy administration. However, when the company launched a search in 2002 for updated systems, the goal was to find a single, integrated solution that would enable growth while allowing them to provide the highest level of customer service for policy service and claims administration.
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